Reinventing healthcare one patient at a time
Reinventing healthcare one patient at a time
Return to COVID-19 Staff Information

General Info & FAQs ≫ Visitor Guidelines (Updated Dec. 23, 2021)

Visitor Guidelines Updated Dec. 23, 2021

Effective Thursday, December 23, Ellis Hospital inpatients will be permitted to have one visitor, per patient, per day during the hours of 12 pm – 8 pm, 7 days a week. Due to community prevalence of COVID-19, visitors will not be permitted to swap during visiting horus each day. We highly recommend that patients/families identify a unique visitor for each patient that would be the identified visitor for the duration of the hospitalization.

Emergency department, outpatient services and surgical services will continue to be one visitor per patient. 

Visitors at the age of 12 years or older may be allowed to visit. 

Bellevue Woman’s Center will allow two support persons chosen per patient and stay with the patient 24/7, no visitors will be allowed other than the two support persons.

Patients with compassionate care exemptions such as comfort care, hospice, end of life, may have two visitors/support persons at a time, while immediate end of life exemptions may continue to have up to five visitors per patient at a time, for a limited time. 

There are compassionate care exceptions for certain patients which include:

  • Neonatal Intensive Care Unit (NICU) patients may have one birth parent plus one significant other who must remain in the room for the duration of the visit.
  • Pediatric patients/minors under age 18 may have two designated support persons with them, which includes the emergency department, inpatient and outpatient settings. 
  • Behavioral Health areas (C2, C3, B3) will allow one visitor per patient between the hours of 6 PM and 8 PM.
  • Patients with disruptive behavior, in which a family member is key to their care, may have one visitor.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have two visitors- staff members from group homes are considered an extension of the healthcare team and not a visitor; their presence may fulfill the role of meeting the patient's extended care needs.
  • Patients who need a caretaker to be trained for a skill in preparation of home care will be permitted a visitor for a limited education session only.
  • ED and Emergent Care services patients will be allowed 1 visitor 24/7 while the patient remains in the emergency department
  • Patients who have an outpatient/office appointment at any Ellis Medicine facility which include outpatient offices, radiation therapy, neuro, wound care, infusion, laboratory, or radiology, may have one person with them.  Any patient who is accompanied by a child, which the patient is the only parent/guardian, the child will be allowed entry with the parent. 
    • Persons with a stated or observed disability, including but not limited to physical impairment, sensory impairment, cognitive impairment, and or intellectual impairment mental illness are permitted one visitor to assist them during their visit at all times.
  • Procedural patients will be allowed 1 visitor pre and post-surgery for a brief time until the physician meets with the patient and visitor. 
  • Pediatric/adolescent surgical patients may have up to two parents present for the same timeframes mentioned.
  • End of life (Comfort Care/Hospice patients) will be allowed to have two support persons at a time to visit on Non-COVID floors

NO visitor will be allowed entry to visit a patient who has any pending or positive pandemic illness and no visitors under the age of 12 will be permitted entry to the facility.

All other restrictions will remain unchanged during all other hours, including restrictions and compassionate exceptions for end of life, and COVID patients.

Once a visitor leaves a patient’s room, they must leave the hospital, emergent care, or urgent care facility.

These changes are taking place elsewhere in the region and are consistent with changes at Albany Medical Center and St. Peter’s Health Partners.
Please note that this update does not apply to the Nursing Home (ERRC).


Update to Screening and Masking (Effective July 7, 2021)

Screening will continue to be used for all non-employees such as visitors, vendors, contractors and outpatients for identification purposes and to verify if they are fully vaccinated or not. 

Fully vaccinated non-employees such as visitors, vendors, contractors and outpatients will no longer be required to wear a mask if they can validate they are fully vaccinated. All non-vaccinated employees and non-employees must continue to wear a mask. 

Primary Care Offices EMG Settings:

Patient and persons accompanying patients to their outpatient encounters will be required to continue masking.  The purpose of this is twofold:

(1) these persons will likely be present for the entire care interaction increasing exposure risk and (2) it will be impossible to screen comprehensively for vaccination status.


Click here for a quick reference to new visitor guidelines

Click here to view our process on drop offs for patient belongings and how to speak with your loved ones care provider.

Chaplains and clergy members may visit at any time upon a patient’s request.  Chaplains and clergy members are not considered visitors and are considered support persons for the patient’s care. 

All non-employed healthcare workers providing a service to Ellis Medicine will be screened upon entry to the facility.

Ellis Residential & Rehabilitation Center is currently offering visitation. All visitors will be screened in the main lobby at the McClellan Street campus.

Additionally, we continue to limite the number of entrances at our facilities.  Please use the following entrances to access the facility. 

Ellis Hospital- 1101 Nott Street 

Nott Street Garage Entrance- Please use the Nott Street garage for parking and enter the hospital through the main level of the Nott Street Garage.

Rosa Road Garage Entrance- Please use the Rosa Road garage for parking and enter the hospital through the emergency department main entrance.

Rosa Road Graham Lot- This parking lot entrance is closed to the public but can still be access for our Ellis Works and Radiation Oncology patients.

Medical Arts Building 1201 Nott Street- Please use the main entrance to the medical arts building or the entrance in the basement of the Nott Street parking garage.

McClellan Street Health Center- 600 McClellan Street

Please use the main entrance and park in the S parking lot across from the main entrance circle.  All surgical center patients need to use the main entrance to the facility.

Cushing Building 624 McClellan Street- Please use the main entrance to the Cushing building. 

Bellevue Women’s Center- 2210 Troy Schenectady Road

Please use the main entrance to the facility, all Breast Care Center patients will continue to use the Breast Care Main Entrance.

Click here to view and print


For more information and to access the most up-to-date information regarding COVID-19 (novel coronvirus):

CDC Website:

General Public Hot Line - 1.888.364.3065