The Family Room
Your Space. Your Pace.
New in 2026
We have expanded our services to support younger children and their families. We now welcome youth ages 5–17 (and children as young as 4½).
If your child is younger than this, please speak with your pediatrician or primary care provider about care options. If you’re experiencing an emergency, dial 9-11.
Walk-In Mental Health Support for Youth Ages 5–17
The Family Room is a safe, welcoming place at Ellis Medicine’s State Street Health Center in Schenectady. It is where young people and families can find immediate help without an appointment.
We’re here for:
- Youth ages 5–17 feeling stressed, anxious, sad, or overwhelmed (we will see children as young as 4½)
- Teens experiencing thoughts of self-harm or crisis
- Parents, grandparents, and caregivers seeking quick, compassionate support
- Families looking for mental health care and an alternative to emergency room visits or long waitlists
Visit Us
Location: 1023 State Street, Schenectady, NY
(Entrance on Waldorf Place | Free parking in rear)
Hours: Monday – Friday, 10 a.m. – 6 p.m.
Phone: 518.831.8700
Need help after hours? Call our 24/7 Crisis Hotline: 518.243.4000
This Is Your Space
The Family Room is here if you’re overwhelmed or need someone to talk to.
- No appointments or waiting — walk in anytime during open hours
- Friendly social workers are ready to listen
- A calm, comfortable space to relax or share what’s on your mind
- Stay as long as you need, with no pressure to leave or say anything you’re not ready to
You’re not alone. This is a safe place to find help and feel better—your way, at your pace.
What to Expect
Youth and families find a calm, welcoming space to talk and feel supported at the Family Room. Here, you can:
- Walk in anytime during open hours—no appointment needed
- Meet with licensed social workers and case managers
- Use a comfortable environment designed to help you feel safe and supported
- Stay as long as necessary, with no pressure to leave
- Receive help with referrals, social supports, and next steps
Families are welcome to join or be involved, but the focus is on meeting youth where they are emotionally.
Note: A parent or guardian is not required for youth to visit, but may be contacted afterward to help support ongoing care.
Why The Family Room Matters
The Family Room offers a unique, welcoming space that makes it easier for youth in crisis to get the help they need:
- 85% of visitors avoid emergency room visits, reducing stress and healthcare costs
- Guests experience a 32% drop in emotional distress after their visit.
- 41% of visitors connect to ongoing outpatient mental health care for continued support.
This proven approach provides fast, compassionate care without judgment or long wait times.
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