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Ellis Medicine Takes Action Following Data Incident

Tuesday, July 29, 2025

Ellis Medicine is providing the below notice to inform the public about a recent cyber incident, our response, and steps you can take to help protect your information, should you feel it appropriate. Those impacted have been notified via a U.S. Postal Service mailing sent to their home address on file.   

What Happened. We recently became aware of suspicious activity relating to an internal employee email account. Once identified, we took immediate steps to address and investigate the incident, including performing a password reset, resetting MFA and engaging third-party specialists to assist in conducting a full investigation. The investigation ultimately determined that an employee email account was accessed by an unauthorized person for a limited period of time between January 17, 2025 through January 24, 2025, and March 27, 2025 through April 5, 2025. Therefore, Ellis Medicine then began a thorough review of the data potentially impacted to identify the type of information potentially at risk and to whom that information related. On May 14, 2025, this review was completed and Ellis Medicine worked to provide individuals with notification as soon as possible. 

What Information Was Involved. The information potentially at risk may include names, dates of birth, Social Security numbers, medical billing and/or claims information, treatment information, diagnosis information, provider name, and financial account number, if an individual provided such information to Ellis Medicine. 

What We Are Doing. Upon learning of this incident, we immediately took steps to secure Ellis Medicine accounts and undertook a thorough investigation. Additionally, we are offering those impacted complimentary credit monitoring and identity protection services out of an abundance of caution.

What You Can Do. If you believe this notice is applicable to you, we recommend that you remain vigilant against incidents of identity theft and fraud by reviewing your credit reports, account statements, and explanation of benefits forms for suspicious activity and to detect errors. If you discover any suspicious or unusual activity on your accounts, please promptly contact the financial institution or company. We have provided additional information below, which contains more information regarding steps you can take to help protect yourself against fraud and identity theft, including enrolling in the complimentary credit monitoring and identity protection services we are offering.

For More Information. If you have any questions, please reach out to our dedicated assistance line at 1-833-367-3936, between the hours of 8 a.m. and 8 p.m. Eastern Time, Monday through Friday, excluding holidays.

 

STEPS YOU CAN TAKE TO HELP PROTECT YOUR INFORMATION

Monitor Your Accounts

 

We encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your credit reports, account statements, and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, you are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228. Once you receive your credit report, review it for discrepancies and identify any accounts you did not open or inquiries from creditors that you did not authorize. If you have questions or notice incorrect information, contact the credit reporting bureau.

You have the right to place an initial or extended “fraud alert” on a credit file at no cost.  An initial fraud alert is a one-year alert that is placed on a consumer’s credit file.  Upon seeing a fraud alert, a business is required to take steps to verify the consumer’s identity before extending new credit.  If you are a victim of identity theft, you are entitled to an extended fraud alert lasting seven years.  Should you wish to place a fraud alert, please contact any of the three credit reporting bureaus listed below. 

As an alternative to a fraud alert, you have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without your express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report.  To request a credit freeze, you will need to provide the following information:

1. Full name (including middle initial as well as Jr., Sr., III, etc.);
2. Social Security Number;
3. Date of birth;
4. Address for the prior two to five years;
5. Proof of current address, such as a current utility or telephone bill;
6. A legible photocopy of a government-issued identification card (e.g., state driver’s license or identification card); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft, if you are a victim of identity theft.

Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:

TransUnion 1-800-680-7289 www.transunion.com TransUnion Fraud Alert P.O. Box 2000 Chester, PA 19016-2000 TransUnion Credit Freeze P.O. Box 160 Woodlyn, PA 19094

Experian 1-888-397-3742 www.experian.com Experian Fraud Alert P.O. Box 9554 Allen, TX 75013 Experian Credit Freeze P.O. Box 9554 Allen, TX 75013

Equifax 1-888-298-0045 www.equifax.com Equifax Fraud Alert P.O. Box 105069 Atlanta, GA 30348-5069 Equifax Credit Freeze P.O. Box 105788 Atlanta, GA 30348-5788

 

Additional Information

You can further educate yourself regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or your state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.

You have the right to file a police report if you ever experience identity theft or fraud.  Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim.  Instances of known or suspected identity theft should also be reported to law enforcement, your state Attorney General, and the FTC. This notice has not been delayed by law enforcement.

Ellis Medicine | Newsroom

Ellis Medicine Media Inquiries

Media inquiries should be directed to the Communications Department at Ellis Medicine. The Communications Department is open and staffed Monday through Friday, from 9:00 am until 5:00 pm. The department can be reached by phone at 518.232.9288. If you leave a message your call will typically be returned within 24 hours.

All official communications regarding Ellis Medicine are arranged through the Communications Department. We look forward to working with members of the public and media organizations to provide accurate, up-to-date information about Ellis Medicine.

Contact:

Communications
Ellis Medicine
1101 Nott Street
Schenectady, NY 12308
518.232.9288