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Coronavirus Update: Visitor Guidelines

Thursday, October 22, 2020

Visitor Restrictions Update (10.22.20):

Are you planning to visit a loved one at Ellis Hospital? If so, please take a moment to review our latest visitor restrictions and guidelines, which do change on a fairly regular basis based on guidance and regulations from the CDC and state Department of Health.

In following NYS Department of Health Guidelines, no visitors under the age of 18 will be permitted to visit.  Outpatients may have a visitor under the age of 18 if the outpatient is the only guardian during the appointment. 

Chaplains and clergy members may visit at any time upon a patient’s request.  Chaplains and clergy members are not considered visitors and are considered support persons for the patient’s care.  Chaplains and clergy members may only enter the Ellis Residential and Rehabilitation Center (ERRC) at the McClellan campus under compassionate care exceptions such as end of life.  Chaplains and clergy members must provide proof of COVID test prior to entering ERRC and must communicate with ERRC leadership before entering.

Patients undergoing surgery or procedures may have one visitor prior to going to surgery but the visitor must leave the facility once the patient is in surgery.  Visitors are no longer allowed to wait until after the surgery unless for the following patient exceptions: Pediatric patients, childbirth, and patients with an intellectual, developmental, or other cognitive disability

Visitors are only allowed to enter the patient room and not permitted to enter the cafeteria during their time of visit. 

Visitors must be advised on how to perform meticulous hand hygiene and how to wear PPE.  Visitors are required to wear PPE at all times when in the facility. 

Visiting Hours:

  • 7 Days a Week
  • 4 PM - 8 PM
  • 1 visitor allowed per patient

Please note that visitors should park in the parking garage off Nott Street. Please do not use the garage off Rosa Road to help ease the screening process. Also, we’ve had many visitors lining up on the bridge from our Nott Street parking garage into the hospital prior to our 4 p.m. start of visiting hours. In order to promote social distancing, we are now asking visitors who come prior to 4 p.m. to wait in their cars until visiting hours open at 4 p.m.   

Thank you for your patience and understanding as we put in new safety measures to limit the spread of the virus—and protect our patients, staff, and you!

Editors Note (6/26/20): Following Gov. Cuomo’s and the Department of Health's announcement to activate a travel advisory, we have amended our visitor restrictions and guidelines as stated below. We recommend you check this site regularly for the most up-to-date information.

On June 24, Gov. Andrew Cuomo announced that NY, NJ and CT have activated a travel advisory that mandates a 14-day quarantine for anyone coming from a state with significantly increased positive transmission rates. Visitors who have traveled from these states in the past 14 days, will not be permitted to enter our facilities. Updated information on states from which individuals must quarantine can be found here:

This travel advisory does not apply to individuals passing through one of the designated states for a limited duration (i.e., less than 24 hours). All other visitor restrictions and exceptions will remain in place at Ellis Hospital, McClellan Street Health Center, Medical Center of Clifton Park, and Bellevue Woman's Center during all other hours, including restrictions and compassionate exceptions for end of life, and COVID patients.

Currently all patients are all allowed 1 visitor between the hours of 4 PM and 8 PM, seven days a week.

The Emergency Department and emergent services patients will be allowed 1 visitor 24 hours a day.

There will be no overnight stays, again unless they meet the exceptions below. NO visitor will be allowed entry to visit a patient who has a pending or positive COVID-19 test, and no visitors under the age of 18 will be permitted entry to the facility. 

Discharged inpatients may have one person meet them in the discharge lounge to review discharge instructions prior to leaving the hospital. Discharged ED patients may have one person meet them in the ED waiting room to review discharge instructions. compassion provision.

There are exceptions for certain patients that include:

  • Obstetric patients at Bellevue and the Emergency Department may have one support person at a time.
  • Neonatal Intensive Care Unit (NICU) patients may have one birth parent plus one significant other who must remain in the room for the duration of the visit.
  • Non- COVID-19 patients who are the end-of-life, may have two support persons allowed to visit at the same time as long as they are wearing the required PPE.
  • COVID-19 patients who are at the end-of-life, may have two designated visitors; one visitor at the bedside and a backup visitor to alternate with.
  • Patients with disruptive behavior, in which a family member is key to their care, may have one visitor.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor- staff members from group homes are considered an extension of the healthcare team and not a visitor; their presence may fulfill the role of meeting the patient's extended care needs.
  • Minors under age 18 may have two designated visitors, parents, or guardians, but only one visitor is allowed at a time.
  • Patients undergoing surgery or procedures may have one visitor who must leave the hospital as soon as possible after the procedure/surgery.
  • Patients who have an outpatient/office appointment at any Ellis Medicine facility, which includes outpatient offices, radiation therapy, neuro, wound care, infusion, laboratory, or radiology, may have one person with them.

As of 9.22.20, the Ellis Residential and Rehabiliation Center has been given approval to offer visitation. Please review the below NYS Business Opening Safety Plan and Visitation Policy below for more information.

Click here to review the Ellis Residential and Rehabilition Center's NYS Business Opening Safety Plan (updated 9.23.20)

Visitation Policy  (updated 9.22.20)

Visitors should be aware that they will be screened at entrance doors and will be required to wear a mask, with additional PPE based on the patient population they are visiting.

Visitor(s) of a patient that meets an exception will be allowed inside the Hospital, Emergency Department, Emergent Care or Urgent Care per the above criteria and will be restricted to the patient’s room. Once a visitor leaves a patient’s room, they must leave the hospital, emergent care, or urgent care facility.

Additionally, we have limited the number of entrances at our facilities.  Please use the following entrances to access the facility.  All visitors will be screened prior to entering certain areas.

Ellis Hospital- 1101 Nott Street 

Nott Street Garage Entrance- Please use the Nott Street garage for parking and enter the hospital through the main level of the Nott Street Garage.

Rosa Road Garage Entrance- Please use the Rosa Road garage for parking and enter the hospital through the emergency department main entrance.

Rosa Road Graham Lot- This parking lot entrance is closed to the public but can still be access for our Ellis Works and Radiation Oncology patients.

Medical Arts Building 1201 Nott Street- Please use the main entrance to the medical arts building or the entrance in the basement of the Nott Street parking garage.

McClellan Street Health Center- 600 McClellan Street

Please use the main entrance and park in the S parking lot across from the main entrance circle.  All surgical center patients need to use the main entrance to the facility.

Cushing Building 624 McClellan Street- Please use the main entrance to the Cushing building. 

Bellevue Women’s Center- 2210 Troy Schenectady Road

Please use the main entrance to the facility, all Breast Care Center patients will continue to use the Breast Care Main Entrance.

Ellis Residential & Rehabilitation Center, as of 9.22.20, is now allowing visitors. Click here for visitation policy.

For more information and to access the most up-to-date information regarding COVID-19 (novel coronvirus):

CDC Website:

General Public Hot Line - 1.888.364.3065

While the number of COVID-19 cases and deaths is slowing regionally and statewide, it is still imperative that we continue to follow all best practices to prevent the spread. It’s for the good of our staff, patients and broader community.

Thank you for your understanding and cooperation.

Ellis Medicine | Newsroom

Ellis Medicine Media Inquiries

Media inquiries should be directed to the Communications Department at Ellis Medicine. The Communications Department is open and staffed Monday through Friday, from 9:00 am until 5:00 pm. The department can be reached by phone at 518.232.9288. If you leave a message your call will typically be returned within 24 hours.

All official communications regarding Ellis Medicine are arranged through the Communications Department. We look forward to working with members of the public and media organizations to provide accurate, up-to-date information about Ellis Medicine.


Ellis Medicine
1101 Nott Street
Schenectady, NY 12308