Reinventing healthcare one patient at a time

Press Release

Ellis & CDPHP Launch First-of-its-Kind Hospital Experience Program

Tuesday, July 16, 2019

SCHENECTADY, N.Y. – Ellis Medicine, in conjunction with CDPHP, is thrilled to announce the first patient-centered hospital experience program in the country, providing high-quality, high-touch care for members when they’re in the hospital. The CDPHP Patient Care Team will coordinate care, answer questions, assist with medication management, and collaborate with Ellis Hospital staff on discharge planning for CDPHP inpatients.

“Being admitted to a hospital often leaves people scared, confused, and full of questions. That didn’t sit well with me – and I knew we could do better,” said John D. Bennett, MD, president and CEO of CDPHP. “The CDPHP Care Team at Ellis Hospital will ensure CDPHP members have their needs met every step of the way, leading to higher quality and lower costs, and effectively reducing unnecessary hospital readmissions,” he added.

“As an independent hospital system, Ellis Medicine values our collaboration with organizations such as CDPHP. When we work together, program by program, we can have a meaningful impact together,” said Paul Milton, president and CEO of Ellis Medicine. “Ellis strives to continually improve the patient experience, and this partnership with CDPHP comes with great promise to enhance the care we offer. In the end, the real winner is the patient.” 

“This collaboration will ensure that patients get the best care and will lead to improved health care outcomes,” said Senator George Amedore. “Thank you to CDPHP and Ellis Medicine for your continued commitment to improving patient care and leading the way with this innovative program.”

“This new collaboration between Ellis Medicine and CDPHP will create a first-of-its-kind hospital experience program that will help ensure patients continue to receive world-class care for better health, using a team-centered approach to medicine between the hospital and the insurance provider,” said Senator Jim Tedisco (R,C,I,REF-Glenville).

“There's nothing more important than the health of our communities,” said Assemblyman Angelo Santabarbara. “Having access to quality, comprehensive care without the delays that come with complicated authorization procedures can make all the difference. This first-of-its-kind program is a historic achievement that puts patients first by eliminating obstacles and getting them the care they need sooner.”

“I’m thrilled to see CDPHP and Ellis Medicine team up to deliver an exceptional hospital experience here in our great city,” said Mayor Gary McCarthy. “Innovative health care that makes life easier for patients is critical to the success of our community. I am very proud to support this effort.”

“When a loved one is in need of urgent medical care, the last thing you should have to worry about is navigating the health care system,” said Assemblyman Phil Steck. “By bringing doctors and insurers together, the groundbreaking hospital experience program at Ellis will streamline care and ensure that the patient's well-being always comes first. I want to congratulate CDPHP and Ellis Hospital on this forward-thinking initiative that invests in the health of our communities."


  CBS 6 Article   The Daily Gazette Article   Albany Business Review Article

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Ellis Medicine Media Inquiries

Media inquiries should be directed to the Communications Department at Ellis Medicine. The Communications Department is open and staffed Monday through Friday, from 9:00 am until 5:00 pm. The department can be reached by phone at 518.232.9288. If you leave a message your call will typically be returned within 24 hours.

All official communications regarding Ellis Medicine are arranged through the Communications Department. We look forward to working with members of the public and media organizations to provide accurate, up-to-date information about Ellis Medicine.


Ellis Medicine
1101 Nott Street
Schenectady, NY 12308