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COVID-19 Update: Important Information for Patient Families

Friday, February 19, 2021

Attention Patient Family Members and Loved Ones:

Effective Monday, February 22, we will be providing a timeframe for family members to drop off patient belongings and for families to have virtual calls with the nursing staff. The designated drop off time for patient belongings is between 2 - 5 PM, 7 days a week.

Families can still call 24/7 to speak directly to the patients, but families will be encouraged to only call during the hours of 11 AM – 1 PM and 5 PM – 7 PM to speak with nursing staff directly. Hospital Operators, Information Desk, and Patient Access staff will not transfer calls unless it is during this timeframe. Special circumstances will always be allowed, and requested calls by nursing staff or physicians can still be continued if this falls under a compassionate exception. These exceptions may apply if a special circumstance is warranted or if a patient cannot actively contact their family members and depend on us to connect them over video calls or phone.

Families providing belongings during the day of discharge will still be allowed.

Please note: The Ellis Residential and Rehabilitation Center is not included in this new procedure.

Click here to view informational sheet with further details on this new process.



Ellis Medicine | Newsroom

Ellis Medicine Media Inquiries

Media inquiries should be directed to the Communications Department at Ellis Medicine. The Communications Department is open and staffed Monday through Friday, from 9:00 am until 5:00 pm. The department can be reached by phone at 518.232.9288. If you leave a message your call will typically be returned within 24 hours.

All official communications regarding Ellis Medicine are arranged through the Communications Department. We look forward to working with members of the public and media organizations to provide accurate, up-to-date information about Ellis Medicine.


Ellis Medicine
1101 Nott Street
Schenectady, NY 12308