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An open letter from Paul Milton to all Ellis Medicine employees

Saturday, March 21, 2020

In the Face of Great Challenge, Our Community Is Better Because of You

In the midst of another long and challenging week, a colleague referred me to a journalist’s essay reminding us of “The last time Americans were asked to sacrifice daily life.”

The reporter writes about the sacrifices made by Americans at home during WWII. While nothing like the sacrifices made by our proud military men and women, Americans recycled tires and old metal, rationed their sugar, and wore fewer stockings so there was more nylon available for parachutes.

They were inspired, the reporter writes, by President Franklin D. Roosevelt, who said, “There is one front and one battle where everyone in the United States  — every man, woman, and child — is in action, and will be privileged to remain in action … That front is right here at home, in our daily lives, and in our daily tasks.”

I see the employees of Ellis Medicine in those words, and I can honestly say I’ve never been more proud to be part of your team.

You are tired. You are stressed. Nothing in your life is “normal.” But when it comes to caring for our patients, you are energetic and engaged. You are calm and compassionate. To the greatest degree possible, you instill a sense of normalcy in their lives.

When the safest place to be for anyone these days is in our own homes, making limited contact with others, you come to work at a medical facility, with lots of other people, because you are committed to Ellis Medicine, and Ellis Medicine is committed to caring for our community.

Everywhere I turn, in hallways and the Command Center, at nurses stations and in corners of our facilities far away from the public eye, I see colleagues working together with a sense of shared sacrifice and the greater good of our community in mind.

I want you to know that your managers and Infection Control teams are equally committed to doing all they can to support your extraordinary efforts. This includes ensuring you have the proper protective equipment, particularly masks, and the number of ventilators and patient rooms that might be needed in the coming weeks.

As of this writing on Saturday morning, we had two patients in Ellis Hospital test positive with COVID-19. But we must start every day with the expectation that will change, and with the knowledge and confidence that we are ready when it does.

Because of you, our community should have that confidence.

Thank you for your commitment to Ellis Medicine.


Paul Milton
President & CEO

Ellis Medicine | Newsroom

Ellis Medicine Media Inquiries

Media inquiries should be directed to the Communications Department at Ellis Medicine. The Communications Department is open and staffed Monday through Friday, from 9:00 am until 5:00 pm. The department can be reached by phone at 518.232.9288. If you leave a message your call will typically be returned within 24 hours.

All official communications regarding Ellis Medicine are arranged through the Communications Department. We look forward to working with members of the public and media organizations to provide accurate, up-to-date information about Ellis Medicine.


Ellis Medicine
1101 Nott Street
Schenectady, NY 12308